Refunds & Returns Policy 📦💰
🚫 No Refunds for Incorrect Addresses
We do not offer refunds or replacements when customers enter the wrong shipping address.
✅ Refund Eligibility
We offer refunds if you meet the following:
1️⃣ Items must be returned in the same condition as received using our return label provided by our customer service representatives. 📦✉️
2️⃣ Email us at customerservice@thegiftnicheco.com with your Name, Order Number, and a description of why you're requesting a refund. 📧📝
🕒 30-Day Money Back Guarantee
- A 30% restocking fee will be applied.
- Refunds take 3-5 business days to process through your bank. 💳
⚠️ Do not send your purchase back to the address it came from.
📦 Returned to Sender
- If you provide the wrong address and your order is returned to us:
- We can reship it to you for a shipping and handling fee. 🚚
- If you choose not to reship, a refund (excluding original shipping costs, priority processing, and insurance) will be issued, with a 30% restocking fee.
🔄 If the package is not returned to us:
- If refused by the manufacturer or lost in transit, we will offer a 50% store credit towards a new item. 💳✨
🏡 If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you must pay a shipping and handling fee.
🛑 Order Cancellation
All our products are printed on demand, especially for each customer.
- Orders can only be canceled or modified within the first 12 hours after purchase. 🕛✏️
🔥 Clearance Items
- Items sold on clearance cannot be returned or refunded.
- Clearance items may not include original packaging, and we make no guarantees about their condition. 🚨📦
🛠️ Warranties
- Our standard refund/replacement policy lasts 30 days from the date your tracking shows the order was delivered.
- If 60 days have passed since your order was delivered, we cannot offer a refund or replacement. ⏳
🌍 International Shipping
- Customs Duties, Taxes, and Charges are not included in the base price.
- These are the shopper’s responsibility based on their country’s customs and taxation laws. 🌎📜
💬 Contact Us
For inquiries or concerns, please reach out to us:
📧 Email: customerservice@thegiftnicheco.com
📞 Call/SMS: ✆ (713-581-0851) Mon-Fri 9am-5pm ET
Thank you for shopping with The Gift Niche Co.! 🎁✨