Return & Exchange Process Flow πŸ”„βœ¨

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At The Gift Niche Co., we want you to be completely satisfied with your order. To make your experience as smooth as possible, we’ve outlined our return and exchange process below!


Eligibility βœ…

  • πŸ›οΈ Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date.
  • Must include original tags and packaging.
  • 🚫 Please note: Health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

1️⃣ Start the Process
πŸ“§ Send an email to customerservice@thegiftnicheco.com with the following details:

  • Your Name
  • Order Number
  • A Picture of the defective product/incorrect item
  • Reason for return/refund

2️⃣ Customer Service Review
πŸ•’ Our team will review your request and provide feedback within 24-48 hours.

3️⃣ Return Label
πŸ“© If approved, we will email you a return label.

4️⃣ Package & Ship
πŸ“¦ Use the return label provided to package your item and drop it off at a UPS facility.
⚠️ Do not send returns to the original shipping address.

5️⃣ Return Confirmation
πŸ”” Once we receive your return at our warehouse, you will be notified.


Your Options πŸ›οΈ

Upon receiving your return, we can:

  • πŸ’΅ Refund your original form of payment within 3-5 business days.
  • πŸ”„ Replace the item and process your new order within 72 hours.

Important Notes πŸ“

  • If your tracking number states your order was delivered but you claim you did not receive it, we will rely on the tracking number.
    πŸ“‹ In this case, you’ll need to provide a claim ID from your local post office. Once validated, we will send a replacement.
  • πŸ“ We charge a 30% restocking fee for custom apparel, flags, and custom design items.

Have More Questions? πŸ€”

Reach out to our Customer Support Team:
πŸ“ž Call/Text: (713-581-0851) (Mon-Fri, 9am-5pm ET)
πŸ“§ Email: customerservice@thegiftnicheco.com

We’re here to help make your shopping experience stress-free! 😊